Terms & Policies

 

CANCELLATION POLICY:

We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

Updated Policy (AUGAST 2024)

Deposits are non-refundable. You can reschedule your appointment, and your deposit will be transferred to your future booking. If you are unable to reschedule and need to cancel your appointment, please contact us at least 24 hours before your appointment.

Appointments cancelled with between 12 and 24 hours' notice will be charged 50% of the total service value.

Appointments cancelled with less than 12 hours' notice will be charged 100% of the total service value.

  • In most cases, a 24-hour advance notice is required when canceling an individual appointment.  This allows the opportunity for someone else to avail themselves of our services.

  • If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee.

  • On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.

  • For last minutes rescheduling and cancellation (within 12 hours before your appointment) and no-shows, we will charge you 100% of your treatment as it is very unlikely we can replace your slot with other clients.

  • If you have not arrived within 15 minutes of your appointment time without contacting us, it will be considered a no-show.


RESCHEDULING POLICY:

We require you to notify us of any eventual rescheduling no later than 24 hours prior to the scheduled time of the treatment.

RESERVATION POLICIES:

This policy (together with any ancillary documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.Please read the following carefully to understand how we will treat and regard your personal data.

COLLATION OF INFORMATION

  1.  Information that you provide by filling in forms on our website which includes requesting further services.

  2. If you contact us by letter or email, records of the correspondence may be kept

  3. We may ask you to complete surveys although you do not have to respond to them.

  4. Details of transactions you may carry out through our site and of the fulfilment and administration of your orders.

  5. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.

WHERE WE STORE YOUR PERSONAL DATA

  1. Personal data that we collect from you via any contact forms or orders placed through our site will either be sent security to our email addresses, or will be stored on our servers inside the European Economic Area (“EEA”).

  2. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

USES MADE OF THE INFORMATION

  1. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  2. To carry out our obligations arising from any contracts entered into between you and us.

  3. To allow you to participate in interactive features of our service, when you choose to do so.

  4. To notify you about changes to our service.

If you are an existing client, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our team.

  1. We may disclose your personal information to third parties

    1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

      1. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or

      2. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Kiyora Spa LTD
115 The Visage, Winchester Road,London, NW3 3NE
+44 775 114 1620
info@kiyoraspa.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

IP ADDRESSES 

We may collect information about your computer, including where available your IP address, operating system and browser type, for statistical purposes. This is statistical data about our clients’ browsing actions and patterns, and does not identify any individual.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you.